Privacy Policy

1st Class Credit Union is situated at 105 Bell Street, Glasgow, G4 0TQ.  We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, FCA Firm No: 213700.

Our Privacy Policy covers all interactions we have with our members such as; phone calls, via our website and mobile app.

The Credit Union requires information marked as mandatory for membership to meet legal obligations AND to enable us to perform our contract with you.  Failure to provide the necessary information may result in the delay of your membership application being processed.


How We Use Personal Information

At 1st Class Credit Union we will process, transfer and/or share your information for the following legal reasons:

  • To confirm your identity and address.
  • Carry out checks for the prevention of financial crime.
  • To perform internal and external auditing.
  • Hold minimal details about our members on a register of members.

For performance of our contract with you:

  • Ensuring you receive the service you have requested as well as the handling of your account.
  • Review any applications made by you.
  • Perform credit checks when necessary and to obtain and provide credit references.
  • Process statistical analysis to aid in planning for the future needs of our members.
  • Send you statements, changes to our Terms & Conditions as well as changes to this Privacy Policy.

Contacting you for legitimate interests:

  • To recover any outstanding debts owed to us.

With your consent:

  • Maintaining our relationship with you including marketing and market research.


Who We Share Your Personal Information With

We will share your information with;

  • Third party agencies to aid us in the verification of your identification and address.
  • Credit reference agencies as well as debt recovery agencies who may check the information against other databases – private and public – to which they have access to.
  • To any authority if legally required to do so, for example HM Revenue & Customs for tax compliance obligations.
  • To fraud prevention agencies to help to prevent crime or where we suspect crime.
  • To any persons, including, but not limited to, insurance providers, who provide a service or benefits to you or for us in conjunction with your account(s).
  • To our suppliers in order for them to meet our conditions to provide a service to us and/or to you on our behalf.
  • To anyone in connection with a reorganisation or transfer of engagement of the Credit Union’s business.
  • Other parties for marketing purposes (if you agree to this).


Where we share your information

All countries in the European Economic Area ensure and follow strict data protection laws, however there are countries in the world who do not deliver the same level of protection when holding or processing your personal information.

The credit union does not directly send information to any country outside of the European Economic Area.  However any party receiving personal data may also process, transfer and share it for the purposes set out above and in limited circumstances this may involve sending your information to countries where data protection laws do not provide the same level of data protection as the UK.

For example, when complying with international tax regulations we may be required to report personal information to the HM Revenue and Customs which may transfer that information to tax authorities in countries where you or a connected person may be a tax resident.


Credit Reference Agencies (CRAs)

When submitting an application for credit please be aware we may share your personal information with CRAs to ensure we are safely and responsibly lending to our members.

To keep your credit file account up to date we will exchange information with CRAs about you on a regular basis.  This information will contain any settled accounts and any outstanding debts you may have with us, which could affect your credit score.

For further information on the CRAs, the ways in which they use and share personal information, are explained in more detail on:


Retaining Your Information

The credit union hold your data for various lengths of time depending on what we require it for. In many cases we will hold this information for a period of time after you have left the credit union

For Example, in the event of any outstanding debts we are required to hold your data for a minimum of 7 years.


Your Rights Under Data Protection Regulations Are: 

The right to be informed Individuals have the right to be informed about the collection and use of their personal data


The right of access   


Individuals have the right to access their personal data
The right to rectification The GDPR includes a right for individuals to have inaccurate personal data rectified, or completed if it is incomplete.


The right to erasure The GDPR introduces a right for individuals to have personal data erased.


The right to restrict processing Individuals have the right to request the restriction or suppression of their personal data.

This is not an absolute right and only applies in certain circumstances


The right to data portability The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.


The right to object


The GDPR gives individuals the right to object to the processing of their personal data in certain circumstances


Rights in relation to automated decision making and profiling. ·         The GDPR has provisions on:

Automated individual decision making (making a decision solely by automated means without any human involvement); and

Profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process


The right to complain Individuals have the right to complain to the information’s commissioner’s office.


What we use cookies for:

Internet cookies help you do things online, like remembering log-in details so you don’t have to re-enter them when revisiting a site.

For more information on Cookies and why we use them please click the line, cookies.



We take the protection of your information very seriously and high security measures will be taken to ensure your data is protected. All online banking activity is protected by a secure certificate using the TLS1.2 standard encryption which provides an industry standard level of security.


Changes to this Privacy Policy

We can update this Privacy Policy at any time and ideally you should check it regularly for updates.  You will not be alerted of every small change, but if there are any important changes to the Policy or how we use your information we will let you know and when appropriate ask for your consent.

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