Cookies Policy

What are Cookies?

Cookies are text files that contain small pieces of information which are downloaded to your device when you visit a web site.

There are two main types of cookies:

Transient (or per-session) cookies
These only exist for the duration of your visit to a web site and are deleted when you leave.
They are sometimes necessary for the correct operation of a web site as they can recognise your device as you move between the pages of a web site, for example, recording items added to an online shopping basket.

Persistent (or permanent) cookies
These cookies stay on your device until they expire or are deleted.
Many cookies will have an expiry date set upon creation. When that date is reached the cookie is deleted.
These cookies are useful because they can allow a web site to recognise your device or they can store your login information so that you don’t have to enter your login information for a particular website.

First and third party cookies
Additionally, cookies can be first or third party cookies.
First party cookies are owned and created by the website you’re viewing – in this case by the Credit Union.
Third-party cookies are owned and created by an independent company, usually a company providing a service – such as Google Analytics.

What cookies do you use?

We use both first-party and third-party cookies.
We use cookies for the correct operation of this web site as well as to understand how this web site is used so that we can continue to improve it.

The cookies used on this web site have been categorised based on the categories listed in the UK International Chamber of Commerce (ICC) Cookie guide. A list of all the cookies used on this site by category is set out below.

Strictly Necessary Cookies

Strictly necessary cookies are essential to enable you to move around the site and use its features and / or services. Without these strictly necessary cookies, the site will not perform as it should and we may not be able to provide certain services or functionality to you.


Cookie Name
allowGoogleCookiesChoice Records user choice re accepting 3rd party cookies from Google Analytics. 30 days 1st Party
publicSurveyCompletedFormID Prevents repeat submission of the survey. 30 days 1st Party
ASPSESSIONIDXXXXXXX Used by Classic ASP to manage a user’s session Session end 1st Party

Online Banking

Cookie Name
statement token To hide a loader panel after a download has been completed Session end 1st Party
sti To generate a script to handle a redirect if the session expires Session end 1st Party
SnoozePopUpAlerts Stop display of Popup alerts for 5 days Session end 1st Party
SnoozeHeaderAlerts Stop display of Header alerts for 5 days 5 days 1st Party

Performance Cookies

Performance cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Performance Cookies

Cookie Name
_gat Used by Google Analytics Variable 3rd Party
_ga Used by Google Analytics Variable 3rd Party
_gid Used by Google Analytics Variable 3rd Party

Google Analytics

Google Analytics is Google’s free web analytics tool that mainly helps site owners to understand how their visitors engage with their site by setting cookies on the domain of the site you are visiting. They collect information anonymously and report site trends without identifying individual visitors. We use Google Analytics to understand how users interact with our web site. It helps us, for example, to understand which areas of our website are the most popular pages.

Functional Cookies

The Functional Cookies on this web site are used to provide services from third parties such as Facebook or Twitter feeds or embedded Google maps. The information these cookies collect may be anonymous and they cannot track your browsing activity on other sites. More information about such cookies can be found in the relevant third-party website.

Functional Cookies

Domain / Cookie Name
act, c_user, datr, fr, pl, pnl_data2, presence, sb, wd, xs
Social Media sharing 3rd Party
Our YouTube Channel 3rd Party
1P_JAR, __utma, __utmb, __utmt_UA-10005-1, __utmt, __utmz, _gat_UA-38676921-4, _gat_UA-38676921-23, CONSENT, APISID, GAPS, HSID, NID, OGPC, OTZ, PAIDCONTENT, SAPISID, SIDCC, SID, SNID, SSID,
Embedded Google Maps 3rd Party
_gat, _ga, _gid, auth_token, co, ct0, dnt, eu_cn, external_referer, guest_id, kdt, personalization_id, remember_checked_on, syndication_guest_id, tfw_exp, twid
Embedded Twitter feed 3rd Party

Managing cookies in your browser:

You may refuse or accept cookies from the web site at any time by modifying settings in your Internet browser.
Information about the steps to follow to enable or disable cookies can be found on your Internet browser provider’s site via your help screen.

We have supplied links below to some of the more popular browsers for instructions on how to view and disable cookies.

Please be aware that if cookies are disabled, not all features of the Site may operate as intended.


Internet Explorer
Mozilla Firefox
Google Chrome

Further Information

About cookies
You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu

How to delete cookies
For further information on how to delete cookies please read the information provided at http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html

Disabling Cookies
You can find more information about cookies by visiting www.allaboutcookies.org to obtain detailed information on how to prevent cookies from being set on your particular browser.

Google Analytics
For further information about Google Analytics please see Safeguarding your data at https://support.google.com/analytics/answer/6004245?hl=en
To opt-out of being tracked by Google Analytics across all Sites, visit http://tools.google.com/dlpage/gaoptout

If you would like further information about the cookies used concerning YouTube videos, the YouTube privacy notice, including details about YouTube related cookies, is available at https://www.google.co.uk/policies/privacy/

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