Our survey says…

Our Survey Says…

At 1st Class Credit Union, we’re always trying to improve our services and products for our members. That’s why we invited our members to complete a recent satisfaction survey, and thanks to you, we’ve been able to listen to your thoughts, and improve wherever we can.

That’s what makes being a member of a credit union special – you’re not just a customer, you own the credit union too. Being able to have your say is very important to us, and we’d like to share some highlights below.


92% Satisfaction Rate

We were delighted to hear that 92% of the 1,100+ respondents to our survey are happy with the service they’ve received from their credit union. We’re always working hard to deliver excellent service to our members, and hearing that we’re doing a good job makes it all worthwhile.


Introducing our brand new website

We love hearing positive feedback, but we’re also just as keen to hear where we need to improve too. That’s why we’re launching our brand new website and member’s area, which allows you to apply for a loan quickly, easily, and securely. Check it out now.


Simple, streamlined and straightforward

We know our website needed work, and we’ve worked hard to make our new version much more user-friendly and smooth. Log in to your brand new Members’ Area today to see all of the improvements we’ve made. It’s even easier to use it on your mobile too.


New, easy loan applications

57% of you wanted an easier loan application process. You spoke, we listened. As part of our new website, you can now apply for a loan quickly, easily, and safely. Log into your account today to apply for a loan in minutes.

As a member-owned cooperative, we want our members to have a say in how their credit union is run, and thanks to this survey, we’ve been able to communicate with our members, listen, and take steps to improve.

Thanks again to everybody who took part in our survey, and make sure to let us know any feedback or suggestions to reception@1stclasscu.co.uk

1st Class Credit Union Team